Latest News   |  New Life Spectrum CICHLID now available in 600g Jar

Home >

HANDLING & DELIVERY

Delivery of all our UK mainland orders is by Royal Mail or courier and is not included in the price of the product unless stated.  We will normally send goods out within 48hrs or collected in person.  If an item is out of stock you will be notified and given an expected delivery date.

GUARANTEE


Only UK approved goods are supplied but not on a trial basis, please check compatibility prior to purchase.  If within 7 days of purchase you decide goods are unsuitable please contact us to arrange return (goods must be returned in manufacturer's original packaging if that is how they were supplied) and we will refund the item on receipt of the goods minus any carriage costs.  Please also note that there may be a 15% restocking charge for non-faulty items.  It is the customer’s responsibility to ensure that goods are returned suitably packaged, using a method whereby proof of delivery can be obtained if required.  The original delivery charge will not be refunded against non-faulty goods.  Returns not complying with these terms will be refused. All damaged goods must be notified within 24 hours.